Purchase Terms

*Important information about your order. Please read.

1. NO RETURN POLICY. Due to the nature of the products that we sell, we cannot accept returns. Please review our complete Purchase Terms here.

2. ORDER REVIEW. When you place your order your payment will be pre-authorized. A Customer Care Specialist (CCS) will review each order before finalizing the payment.

• A CCS MUST be able to speak with you within 5 days to confirm the details before finalizing your payment and completing your order.
• You can call 1-877-947-7769 during business hours to review your order once submitted online.
• Unconfirmed orders will not be processed.
• Make sure you have provided the best phone number where you can be reached.
• For Trus-T-Lifts that ship from Canada into USA, our CCS will request your EIN or Social Security number for customs documents.

3. LEAD TIMES. Lead times listed online are approximate and may be affected by chosen options. Wheelchair lift orders require you to sign a submittal form, which will be sent to you after your order is finalized. Estimated lead times are based on the date that we receive this back from you.
 

4. REGIONAL CODE REQUIREMENTS. For Wheelchair Lifts, customers are responsible for confirming with the local authorized building inspector or permit office to ensure the lift purchased will comply with state and/or regional safety/building regulatory requirements. Our suggested options are based on information gathered over time, but we cannot confirm the most up-to-date requirements. REMINDER, WE CANNOT ACCEPT RETURNS.