We stand by the products we sell. Accessibility Professionals offers a limited manufacturer's warranty on defects in workmanship or material of our products. Read below for specific terms and warranty details.
Orders can be submitted online, by telephone or in writing. Payment terms and other order terms are as follows.
METHOD OF PAYMENT: Visa, MasterCard, American Express, wire transfer, certified check or money order.
STANDARD TERMS: Prepayment in full. Please remit payment to:
Accessibility Professionals Inc. 11 Victoria St, Unit B3 Barrie, Ontario, L4N 6T3
Or call credit card information to 1-877-947-7769.
Please reference your quote number upon submitting payment.
Large projects and repeat customers may apply for credit terms.
Written quotes are valid for 30 days. We make every effort to ensure that prices, descriptions and pictures are accurate on our website. Should a pricing error occur Accessibility Professionals reserves the right to supply or not supply a product. Prices are subject to change without notice.
CANCELLATION AND RETURN POLICY
We cannot accept returns of delivered orders or orders already shipped. Changes or cancellations of orders must be made before the order has started manufacturing or before it has shipped. Cancellations may be subject to a restocking charge or cancellation fee.
SHIPPING & RECEIVING
Shipping charges are added to your Invoice and prepaid to the carrier. Accessibility Professionals Inc. reserves the right to ship with a carrier of our choice.
CUSTOMER RESPONSIBILITIES-RECEIVING ORDERS
Products are warranted to be inspected and in excellent condition when they leave the shipping dock. Any damage to products, in route, is the responsibility of the carrier. Deliveries must be inspected ON THE SPOT prior to signing the delivery report. Product found to be DAMAGED UPON INSPECTION MUST BE REFUSED and not received from the carrier. Receiver must notify purchaser or contact Accessibility Professionals Customer Service at 1-877-947-7769.
Claims for shortages or incorrect shipments must be noted on the bill of lading with the driver upon delivery, and filed with our customer service department within 48 hours of receipt. Claims after 48 hours will not be honoured.
Every order accepted is subject to, and Seller is excused for a delay in performance caused by, accidents, strikes, riots, labor stoppage, climatic conditions, unavoidable casualties, or other causes interfering, obstructing or blocking the usual routes of transportation.
We only charge your credit card the amount that is on your Invoice. We process US orders in US funds and deposit into a US account that is held at a Canadian bank. At no time are these funds exchanged into Canadian dollars. Canadian orders are in Canadian funds and deposit into a Canadian account.
Please be aware that Accessibility Professionals Inc. is not responsible for any International Service Fees incurred by the card holders bank or credit card provider. Please check with your bank or credit card provider regarding fees associated with international transactions.
Accessibility Professionals is not liable for any labor charges, installation, incidental or consequential costs, damage or other expense of any kind incurred in connection with the sales or use of our products. We provide spec sheets and information on each product to ensure customers have the information they need to make a decision about what they are purchasing. The purchaser is responsible for making sure the product they are purchasing is the correct size, has the correct handing, and serves the purpose needed.
Accessibility Professionals is not liable for any costs, damages or claims incurred for products purchased that will not fit through openings, or existing structures.
Purchaser shall read thoroughly all written quotes and Invoices to make sure Accessibility Professionals has entered the correct information, and shall notify us immediately if there are any corrections to be made. There may be slight differences in the color of materials delivered in relation to the sample shown or provided to the purchaser. The purchaser cannot use such differences to obtain a price discount or to justify the cancellation of the order.
Accessibility Professionals Inc. offers a limited manufacturer's warranty on defects in workmanship or material of our products, valid for the specified time from the date of purchase, so long as the product is installed and maintained according to Accessibility Professionals Inc., recommended installation and maintenance procedures.
If Accessibility Professionals Inc.’s inspection of your product or accessory discloses a defect in material or workmanship within the applicable period of coverage, Accessibility Professionals Inc. will, at its election, repair, replace or make appropriate adjustment. Accessibility Professionals Inc. is not responsible for labor charges, installation, or other incidental or consequential costs.
This warranty applies only to the original installation location and is non-transferable. If the product shall prove to have material or manufacturing defects during the warranty period it shall be repaired or replaced at the discretion of Accessibility Professionals Inc., after the product is inspected by an authorized representative if necessary. Accessibility Professionals Inc.'s option to repair or replace the product does not cover labor or other costs to remove or install the product.
The Warranty does not apply to the effects of normal wear and tear. Accessibility Professionals is not liable for any costs, damages or claims resulting from defects that could have been discovered, repaired or avoided by inspection and testing prior to installation.
Warranties are void if products are subject to improper maintenance, abuse, misuse, such as exceeding the stated weight capacity, accident or other damage, or if the product is modified or altered in a manner inconsistent with the product as shipped by the Seller, such as drilling into the shower pan threshold. Warranty does not apply to or cover defects, damage or failure caused by the freight carrier, installer, user or other persons.
Accessibility Professionals will not accept any warranty costs which were not agreed on prior to work commencing.
Please be advised, that if the issues with a product are deemed not to be covered under warranty customer/end user are responsible for any costs associated with a repair, at which point you can arrange repairs with a company of your choice.
To make a warranty claim, notify Accessibility Professionals within 10 days of discovery of the defect. Be prepared to provide photos of the affected product if requested. In all cases a reasonable time must be allowed for commencement and completion of warranty repairs.
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