The following are some of the positive things that our customers had to say about us. Our goal is to provide sincere and helpful customer service, and provide industry leading products. It makes us happy to hear that we are accomplishing those goals.
The installation went very well by the way. The sections were heavy - which is a good thing. So we made up a little cart using part of the pallet the unit was shipped on as well as four casters from a toolbox. That allowed us to roll the heaviest section of the unit from the garage into the breezeway. The only extra help we needed was our big son-in-law who helped with the final push into position.
Just as a note, we designed this new house with a ramp in the breezeway with the thought that a ramp was inexpensive and needed no maintenance etc. However, what we found was that the ramp did take up a lot of space, at times was still a hard climb and sometimes the ride down was just a little too exciting!
For instance, in late December of 2020, we were headed out to the Christmas Eve service at church and I was playing Silent Night on my guitar for the service. Going down the ramp, I lost control of my wheelchair, probably because I was trying to also carry my guitar in its case. The guitar was well protected in its case which was a good thing as we both hit the doorframe at the bottom of the ramp. It was not until we got home that night that it was discovered that my good guitar had a 10" long crack in the back. Not a good thing! t was repaired but the ramp idea was not looking so good anymore.
Now that we have the porch lift installed, we are amazed at how much easier it is to enter and exit the house. Even while carrying a load. It means that I can take out the compost for example so that my wife doesn't have to do everything! And we have much more floor space available in the breezeway.
We should have called you right away when we designed this house and skipped the ramp altogether! Hope these photos help you and maybe someone else who is struggling with home accessibility.
Your representative was excellent. Sent me literature and quotes on the equipment I needed, making it much easier for my father in law to see exactly what he would be getting and what it would cost. Excellent communications. From the preordering to the delivery. This is the best customer service I have encountered for a long time. I would highly recommend Accessibility Professionals to anyone in the market for accessibility equipment. I will be installing a roll in shower in the near future. No question where I will be purchasing from.
It was very easy to put together. It's built well. Everything was perfect...It worked out very well.
Staff were very informative. Lift arrived even sooner than expected. Works great. Patty (ALS) is able to get out of the house independently for the first time in 1.5 years. Sor far so good. We had contractor for our remodel install it...I "sing your praises" to everyone in our group. In our small yard, a ramp woudl have consumed 1/2 of it. The lift makes us all happy!
We received our porch lift on one skid. Was pack wrapped very good. The plan for removing and installing in our garage went very well. We took our time and each step went well. Everything went well. It runs very quiet and smooth. Thank you for having a great product. All you folks was so kind and polite on the phone and emails. I would not change a thing. You all do a good job, keep it just the way you have it. I have a safe way to come and now, my 51inch travel goes very good.
Your firm not only provides the highest quality of assistance prior to the sale, but even subsequent to the sale. I was missing small part that had jiggled loose during the shipping process, and instead of hanving me deal with the manufacturer, your representative (Cindy) took care of everything with timely updates every step of the way.
My lift arrived safe and sound. I would like to thank you and the company for the excellant and fast service that I received. You have restored my faith in online shopping thanks again.
We received our lift yesterday, and all was good. It was a pleasure doing business with you and your company. Very smooth transaction and purchase.
Finally we have the freedom to go where choose and hopefully our loved ones will stop suggesting that we sell our home. It took 3 guys, 2 1/2 hours to install. As it comes in 4 major parts ot was easy to move from the pallet and put the parts in place and assemble them. The directions were easy to understand. Of course they had already dug out and poured the cement slab around 7 years ago for the last lift. Thank you for everything. We will pass on your info to anyone looking for your products. Thanks again.
The Freedom wheelchair lift has been a life saver for my dad. He can now get out of the house everyday in his wheelchair. We used to have to leave an extra 45 minutes early in order to get my father out of the house to get to his doctors appointment. The lift was affordable. My son and I installed it in less than a day.
It is also very simple and easy to use. The controls work very easily, no need to press hard, and that makes it great for people with disabilities. My mother has also used the lift on occasion
It’s been a rewarding project as I used to do a lot of this sort of thing as a journeyman in the local paper mill. I was further impressed by this Canadian made unit...obviously done with Canadian pride. They even included a ratchet and necessary sockets which was a nice touch....don’t see that thoughtfulness much any more. The lift works great and does the job. Many thanks, Sharon for all your help.
Hi I received the wheelchair lift at about 11:30 on Thursday. It was well packed. I was completely done installing the lift by 1:30 that same day. Very easy to follow instructions. We used it today for my father-in-law. My wife and her father and I are very happy with the lift and how easy it was to install and use. Thank you. Your company and this lift has made our lives much simpler. Thank you.
I have been asked to talk about Accessibility's wheel chair lifts. I have installed a number of these lifts and are very satisfied with them. They are packed very well and very easy to assemble. When the order is placed it is very simple and to verify the unit you are ordering because of the picture they send shows Right , Left or straight through. In short I would recommend these units. All of my customers have been happy with the units also.
From the first moment I contacted Accessibility Professional, Inc. to purchase a wheelchair lift right through this survey request, I have nothing but praise for the way my initial product inquiry and the order process was handled. Truly, as the name implies, this company is "professional".
The Nashs' are thrilled at the changes made. Not only the convenience/opportunity to exit their home to accommodate medical appointments but additionally they now have the freedom to visit their gardens, which is healthfully as important.
Thank you for the lift it works excellent. Here’s a photo of my daughter using it, it’s easier than going up a ramp for her. Thank you.
