The following are some of the positive things that our customers had to say about us. Our goal is to provide sincere and helpful customer service, and provide industry leading products. It makes us happy to hear that we are accomplishing those goals.
The installation went very well by the way. The sections were heavy - which is a good thing. So we made up a little cart using part of the pallet the unit was shipped on as well as four casters from a toolbox. That allowed us to roll the heaviest section of the unit from the garage into the breezeway. The only extra help we needed was our big son-in-law who helped with the final push into position.
Just as a note, we designed this new house with a ramp in the breezeway with the thought that a ramp was inexpensive and needed no maintenance etc. However, what we found was that the ramp did take up a lot of space, at times was still a hard climb and sometimes the ride down was just a little too exciting!
For instance, in late December of 2020, we were headed out to the Christmas Eve service at church and I was playing Silent Night on my guitar for the service. Going down the ramp, I lost control of my wheelchair, probably because I was trying to also carry my guitar in its case. The guitar was well protected in its case which was a good thing as we both hit the doorframe at the bottom of the ramp. It was not until we got home that night that it was discovered that my good guitar had a 10" long crack in the back. Not a good thing! t was repaired but the ramp idea was not looking so good anymore.
Now that we have the porch lift installed, we are amazed at how much easier it is to enter and exit the house. Even while carrying a load. It means that I can take out the compost for example so that my wife doesn't have to do everything! And we have much more floor space available in the breezeway.
We should have called you right away when we designed this house and skipped the ramp altogether! Hope these photos help you and maybe someone else who is struggling with home accessibility.
We received our porch lift on one skid. Was pack wrapped very good. The plan for removing and installing in our garage went very well. We took our time and each step went well. Everything went well. It runs very quiet and smooth. Thank you for having a great product. All you folks was so kind and polite on the phone and emails. I would not change a thing. You all do a good job, keep it just the way you have it. I have a safe way to come and now, my 51inch travel goes very good.
From the first moment I contacted Accessibility Professional, Inc. to purchase a wheelchair lift right through this survey request, I have nothing but praise for the way my initial product inquiry and the order process was handled. Truly, as the name implies, this company is "professional".
Thank you for the lift it works excellent. Here’s a photo of my daughter using it, it’s easier than going up a ramp for her. Thank you.
I have been asked to talk about Accessibility's wheel chair lifts. I have installed a number of these lifts and are very satisfied with them. They are packed very well and very easy to assemble. When the order is placed it is very simple and to verify the unit you are ordering because of the picture they send shows Right , Left or straight through. In short I would recommend these units. All of my customers have been happy with the units also.
We are very happy with the lift you manufactured for us. We installed it in its own small building, in order to protect it from the weather so it will last for many years. The lift was necessary so my wife can access our property in her electric wheelchair and it has made her life better. So thank you.
We received our lift yesterday, and all was good. It was a pleasure doing business with you and your company. Very smooth transaction and purchase.
Finally we have the freedom to go where choose and hopefully our loved ones will stop suggesting that we sell our home. It took 3 guys, 2 1/2 hours to install. As it comes in 4 major parts ot was easy to move from the pallet and put the parts in place and assemble them. The directions were easy to understand. Of course they had already dug out and poured the cement slab around 7 years ago for the last lift. Thank you for everything. We will pass on your info to anyone looking for your products. Thanks again.
Your representative was excellent. Sent me literature and quotes on the equipment I needed, making it much easier for my father in law to see exactly what he would be getting and what it would cost. Excellent communications. From the preordering to the delivery. This is the best customer service I have encountered for a long time. I would highly recommend Accessibility Professionals to anyone in the market for accessibility equipment. I will be installing a roll in shower in the near future. No question where I will be purchasing from.
The lift is wonderful. My mom feels so independent because she can push the up and down buttons herself. It was easily installed and we love it.
The chair lift came in on the 19th of January. Our son installed in a couple of hours by himself. Works wonderful now my husband can get in and out of the house safely. The lift arrived without one piece of the shrink wrap snagged. A great job in packaging. We salvaged the 2x4 and built some shelves in the garage.
Staff were very informative. Lift arrived even sooner than expected. Works great. Patty (ALS) is able to get out of the house independently for the first time in 1.5 years. Sor far so good. We had contractor for our remodel install it...I "sing your praises" to everyone in our group. In our small yard, a ramp woudl have consumed 1/2 of it. The lift makes us all happy!
Delivered as scheduled and without issue, installed and operating perfectly. One of the best purchases I have made...product quality and end use. Our lives have been made so much simpler and safer. Thanks, Kim for the sales support and patience at the front end of this business transaction.
We got the lift home on the Friday, unpacked it on the Saturday, then we started to assemble it at 8am on Sunday and by 4pm that day, it was operational. Everything went smoothly and my wife is tickled with it. We both have walkers, so we are very satisfied with it. Thank you to everyone.
