The following are some of the positive things that our customers had to say about us. Our goal is to provide sincere and helpful customer service, and provide industry leading products. It makes us happy to hear that we are accomplishing those goals.
The installation went very well by the way. The sections were heavy - which is a good thing. So we made up a little cart using part of the pallet the unit was shipped on as well as four casters from a toolbox. That allowed us to roll the heaviest section of the unit from the garage into the breezeway. The only extra help we needed was our big son-in-law who helped with the final push into position.
Just as a note, we designed this new house with a ramp in the breezeway with the thought that a ramp was inexpensive and needed no maintenance etc. However, what we found was that the ramp did take up a lot of space, at times was still a hard climb and sometimes the ride down was just a little too exciting!
For instance, in late December of 2020, we were headed out to the Christmas Eve service at church and I was playing Silent Night on my guitar for the service. Going down the ramp, I lost control of my wheelchair, probably because I was trying to also carry my guitar in its case. The guitar was well protected in its case which was a good thing as we both hit the doorframe at the bottom of the ramp. It was not until we got home that night that it was discovered that my good guitar had a 10" long crack in the back. Not a good thing! t was repaired but the ramp idea was not looking so good anymore.
Now that we have the porch lift installed, we are amazed at how much easier it is to enter and exit the house. Even while carrying a load. It means that I can take out the compost for example so that my wife doesn't have to do everything! And we have much more floor space available in the breezeway.
We should have called you right away when we designed this house and skipped the ramp altogether! Hope these photos help you and maybe someone else who is struggling with home accessibility.
The chair lift came in on the 19th of January. Our son installed in a couple of hours by himself. Works wonderful now my husband can get in and out of the house safely. The lift arrived without one piece of the shrink wrap snagged. A great job in packaging. We salvaged the 2x4 and built some shelves in the garage.
We are very happy with the lift you manufactured for us. We installed it in its own small building, in order to protect it from the weather so it will last for many years. The lift was necessary so my wife can access our property in her electric wheelchair and it has made her life better. So thank you.
Your representative was excellent. Sent me literature and quotes on the equipment I needed, making it much easier for my father in law to see exactly what he would be getting and what it would cost. Excellent communications. From the preordering to the delivery. This is the best customer service I have encountered for a long time. I would highly recommend Accessibility Professionals to anyone in the market for accessibility equipment. I will be installing a roll in shower in the near future. No question where I will be purchasing from.
It’s been a rewarding project as I used to do a lot of this sort of thing as a journeyman in the local paper mill. I was further impressed by this Canadian made unit...obviously done with Canadian pride. They even included a ratchet and necessary sockets which was a nice touch....don’t see that thoughtfulness much any more. The lift works great and does the job. Many thanks, Sharon for all your help.
Your firm not only provides the highest quality of assistance prior to the sale, but even subsequent to the sale. I was missing small part that had jiggled loose during the shipping process, and instead of hanving me deal with the manufacturer, your representative (Cindy) took care of everything with timely updates every step of the way.
Staff were very informative. Lift arrived even sooner than expected. Works great. Patty (ALS) is able to get out of the house independently for the first time in 1.5 years. Sor far so good. We had contractor for our remodel install it...I "sing your praises" to everyone in our group. In our small yard, a ramp woudl have consumed 1/2 of it. The lift makes us all happy!
Finally we have the freedom to go where choose and hopefully our loved ones will stop suggesting that we sell our home. It took 3 guys, 2 1/2 hours to install. As it comes in 4 major parts ot was easy to move from the pallet and put the parts in place and assemble them. The directions were easy to understand. Of course they had already dug out and poured the cement slab around 7 years ago for the last lift. Thank you for everything. We will pass on your info to anyone looking for your products. Thanks again.
We received our porch lift on one skid. Was pack wrapped very good. The plan for removing and installing in our garage went very well. We took our time and each step went well. Everything went well. It runs very quiet and smooth. Thank you for having a great product. All you folks was so kind and polite on the phone and emails. I would not change a thing. You all do a good job, keep it just the way you have it. I have a safe way to come and now, my 51inch travel goes very good.
Hi I received the wheelchair lift at about 11:30 on Thursday. It was well packed. I was completely done installing the lift by 1:30 that same day. Very easy to follow instructions. We used it today for my father-in-law. My wife and her father and I are very happy with the lift and how easy it was to install and use. Thank you. Your company and this lift has made our lives much simpler. Thank you.
The Nashs' are thrilled at the changes made. Not only the convenience/opportunity to exit their home to accommodate medical appointments but additionally they now have the freedom to visit their gardens, which is healthfully as important.
We received our lift yesterday, and all was good. It was a pleasure doing business with you and your company. Very smooth transaction and purchase.
I am 86 years old and no longer able to negotiate the steps into my home and was seriously considering having a rather long ramp built in order to maintain access and mobility. I approached a local building contractor about the possibility. He suggested looking into getting and installing an electric lift rather than destroying the esthetics of our 125 year old home by adding an extremely long ramp to the outside of the building. After considerable research on his part, and on mine, we agreed that your Trust-T-Lift would be the best answer for my situation. It turns out he was right about the decision to go with a lift and the choice of your product. After preparing the platform and base for the lift, the machine itself became the simplest part of the installation. The contractor, Greg Robinson, (Robinson Constructions of Roscoe, New York), found the installation so simple and direct that he feels confident to recommend it to any disabled individuals who may approach him in the future. I, too, am so pleased that l wanted to take this time to let you know I think you have a wonderful product.
