Coronavirus COVID-19

How Accessibility Professionals is mitigating the challenges presented by the Coronavirus COVID-19 pandemic

First, we hope that you and your families are well and staying safe. We encourage everyone to follow public health recommendations to protect the health of you, your families and your communities. We are following developments and advisories from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

We understand that the need for accessible products are not diminished in light of this public health concern, and if anything may increase the need to make home modifications quickly so loved ones can come home from hospitals, if possible.

As the current global situation is evolving quickly, Accessibility Professionals is working hard to keep our products and customer service available, while protecting the health and safety of our staff.

LEAD TIMES WILL BE AFFECTED

Our manufacturing plants and suppliers are working hard to adapt to this new reality.

While some of our supply lines may be able to avoid major disruptions in production, others are implementing reduced crews to heed social distancing recommendations. Some plants are awaiting word on local or state-imposed restrictions that may force them to either shut down for 2 weeks or run on skeleton crews.

We understand that transport companies are trying to maintain delivery services except where limited by government restrictions. However, we know this could change dramatically, at any point.

In reality, lead times will likely be affected, and it is difficult to know how much. However, orders will be prioritized in the order that they come in. We appreciate your patience and understanding in this uncertain time.

 

CUSTOMER SERVICE WILL CONTINUE

Within our sales and customer service location in Barrie, Ontario, we are implementing precautionary steps to keep our Accessibility Professionals team safe and healthy.

Cleanliness – We are cleaning and sanitizing our facility, paying special attention to high-touch surfaces like door knobs, faucets and light switches. We are reminding staff to be aware of what they are touching and encouraging diligent hygiene and handwashing.

Travel – We have made accommodations for a large percentage of employees to work from home where possible. We have cancelled all non-essential business travel.

Stay Home – We are asking any member of our team who has travelled outside the country to adhere to government recommendations of 14 days self-isolation. Anyone showing any signs of illness are asked to stay home.

Social Distancing – For employees who are in the office, we are adhering to the recommended 2 metre/6 foot spacing. Group meetings and training sessions will be conducted via tele-conference.

The GOOD NEWS is that we feel confident that we can continue to provide our excellent CUSTOMER SERVICE. We will be available to answer questions, provide quotes and take your orders. We will continue to update customers as best we can with changes to lead times on active orders.

Stay safe and well.